Please read these
Terms & Conditions carefully, as together with your Confirmation of Booking
and the information on our website, they make up your agreement with us. You
will also be agreeing to abide by the Park Rules, which are available on
request and sent to you via the confirmation email. These rules incorporate
Health and Safety and other regulations and legislation we must abide by,
including the Site License Agreement for the Park as issued by the Local Authority.
We aim to provide
Terms & Conditions which are easily understandable. If there is any term
that you do not understand, please discuss it with us before signing.
For any other
issues, questions or queries about any of your experiences whilst on the Park
please contact us as soon as is convenient.
1. Definitions 1.1 When the
following words are used in these Terms & Conditions, this is what they
(a) Accommodation: the
accommodation that we are providing to you as set out in the Booking, including
the pitch and facilities within the caravan;
(b) Booking: your
request to us for Accommodation
Confirmation: our acceptance of your Booking;
Outside Our Control: as defined in clause 14.2;
(e) Park: the park at which you have booked your stay
Rules: the rules that apply on the Park, by which you agree to
abide while you are on the Park. These will be sent within the confirmation
email, are available on request and are displayed at the Guest Services of
your chosen Park;
(g) LodgeHoliday/we/our/us: LodgeHoliday.com
2. Our contract
with you 2.1 You
submit the Booking to us, but this does not mean we have accepted it. We may or
may not do so. Our acceptance of the Booking will take place as described in
clause 2.2. If we are unable to supply you with your chosen date we will inform
you of this and we will not accept the Booking.
Terms & Conditions will become binding on you and us when we send you a
Booking Confirmation, at which point a contract will come into existence
between you and us.
Terms & Conditions apply whether you make a Booking via our website, by
email, post, telephone or in person.
3. VISOR We do not accept
bookings from or allow anyone to stay with us who is listed on the Violent and
Sex Offenders Register (or any register which supersedes this). By making
a booking you are confirming that no one in your party is on this Register.
Should it become
apparent that this is the case, your party will be removed from the
accommodation, removed from the park with no refund or compensation.
4. Price, payment
and deposit 4.1
The price of the Accommodation will be set out at the time we confirm
your Booking. Our prices may change at any time, but price changes will not
affect Bookings already confirmed with you.
prices include the supply of linen and towels, provision of electricity and
gas, as well as basic amenities. All other facilities within the accommodation
are provided voluntary and we are not liable should they be unavailable during
your visit due to events outside of our control. This includes but is not
The hot tub, TV,
DVD player, DVD's, Games, Wii console (if the accommodation provides any of
these types of amenities)
4.3 When you
make a Booking we will ask you to pay a non refundable deposit of at least £100
of the cost of your Booking. The remainder of the booking cost is required by 4
weeks prior to your stay.
Once your Booking is confirmed you are responsible for payment of the
balance. If the balance remains unpaid after that time your Booking may be
cancelled without a refund.
4.5 To ensure
that we are able to communicate with our guests in a speedy and efficient
manner all correspondence and invoicing will be via email or telephone.
discounts and special offers are subject to availability, cannot be
guaranteed and only one offer can be used per booking.
5. Changes to our
Terms & Conditions The law and how we
have to operate the our business may change from time to time. If this happens
then we may need to update our Terms & Conditions and the relevant park may
update their Park Rules. We are not liable for any changes which could affect a
booking as we are required to follow both UK law and park rules.
Accommodation 6.1 We will
supply the Accommodation to you from the date set out in the Booking
Confirmation, for the number of people stated on the Booking Confirmation and
with any additional Special Requests that may have been requested by you, which
we may be able to provide.
6.2 We will
make every effort to provide the Accommodation, however we may be unable to do
so due to an Event Outside Our Control.
may need certain information from you in order to provide the Accommodation,
including but not limited to the following:
number of people for whom the Booking is made, whether they are each under the
age of 18 and their names;
number of vehicles you will bring and any special requirements, such as disabled
or easy access.
you do not provide us with this information after being asked to do so, or if
you provide us with incomplete or incorrect information, we may make an
additional reasonable charge to cover any extra items supplied.We do not guarantee any facilities such as the hot tub, wifi, games console, tv signal (where applicable) as maintenance is sometimes needed, and we cannot guarantee the reception.
7. Minimum age and
other restrictions 7.1 We do
not accept Bookings from persons under the age of 18. No person under the age
of 18 is permitted on the Park unless they are on a Booking made by a person
over the age of 21 years who is staying on the Park, in accordance with that
Booking. If this requirement is not met your Booking may be cancelled.
7.2 The Park
is used by families and friends and although we welcome groups and clubs,
bookings for the following may only be made if they are accepted as Authorised
(a) Stag or
Motorcycle or scooter groups;
groups, Clubs or Associations;
Any groups who come to the Accommodation without such prior authorisation
may be asked to leave without refund or compensation.
8. Restrictions on
Open fires, fireworks and decking level BBQs are not allowed.
cannot accept responsibility for vehicles or their contents when parked on
site. The accommodation is allocated one car parking space nearby. Guests may
be asked to park second vehicles elsewhere around the park at the park's
discretion. During peak periods there may be charges for additional parking.
9. Checking in and
Check in time is from 4:00pm. Early check in may be considered if arranged
previously. You are asked not to arrive earlier without calling us first. Your
Accommodation will usually be ready by check-in time on the day of your arrival
but we will advise you of any delay which may be outside our control.
You must vacate the Accommodation by 10:00am on the day of your
departure. Late checkout may be permitted between 10:00am and 12:00pm but is
subject to availability (after prior agreement with us).
10. Accessibility 10.1 Please
let us know at the time of booking whether you require assistance with access.
We will be pleased to provide, in advance, as much advice and information as
possible to people with disabilities who wish to holiday at LodgeHoliday.com.
Wheelchair access for some facilities and entertainment venues may be limited.
requests cannot be made as a condition of your booking, as some requests are
subject to availability, however we will always try to accommodate them if we
11. If there is a problem
with the Accommodation 11.1
In the unlikely event that there is a problem with the Accommodation:
Please tell us as soon as is reasonably possible (within 24hours of the
discovery where possible);
We will make every effort to repair or fix any defect as soon as is reasonably
there is any problem with the Accommodation, which is due to our fault and
means we are obliged to cancel your Booking, we will refund payments made for
Accommodation not yet provided to you.
11.3 We or
our recommended maintenance technician may enter any Accommodation on the Park
during the term of your Booking in order to inspect it and carry out any
repairs that may be found to be necessary.
treat the property, facilities, and accommodation at LodgeHoliday with respect
and care so that other guests may continue to enjoy them. In the event that you
notice damage to any facility or equipment, please report it to us immediately
so that we may take the appropriate action.
malicious, wilful or unreported damage to our property may result in
termination of your holiday without refund and you may be liable for the cost
12. Our liability
to you 12.1 If we
fail to comply with these Terms & Conditions or are negligent, we are
responsible for loss or any damage you suffer as a foreseeable result of our
breach or our negligence. However, we are not responsible for any loss or
damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious
consequence of our breach or if it was contemplated by both you and us at the
time we entered into this contract.
we agree otherwise in writing, we only supply the Accommodation for private
use. You agree not to use the Accommodation for any commercial purpose and we
have no liability to you for any loss of profit, loss of business, business
interruption, or loss of business opportunity.
12.3 We do
not exclude or limit in any way our liability for:
Death or personal injury caused by our negligence or the negligence of our
Fraud or fraudulent misrepresentation.
13. Events Outside
our Control 13.1 We will
not be liable for compensation, or responsible for any failure to perform any
of our obligations under these Terms & Conditions caused by an Event
Outside Our Control.
13.2 An Event
Outside Our Control means any act or event beyond our reasonable control,
including without limitation strikes, lock-outs or other industrial action by
third parties, civil commotion, riot, invasion, terrorist attack or threat of
terrorist attack, war (whether declared or not) or threat or preparation for
war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other
natural disaster, or failure of public or private telecommunications networks.
This also includes bookings made from 1st January 2021 during any Global
Pandemic (as declared by the WHO organisation).
13.3 If an
Event Outside Our Control affects the performance of our obligations under
will contact you as soon as reasonably possible to notify you;
may cancel your Booking and refund your payments, or provide alternative
accommodation and refund any payments you have made to us, less the cost of
If the cost of the alternative accommodation is greater than the payments owed
to us, you may cancel your booking and we will refund any payments you have
made to us.
14. Your Rights to
Cancel or Change Your Booking & Receive a Refund 14.1 If you
need to cancel your booking, please contact us as soon as possible by emailing
us quoting your booking reference number, ensuring it is from the person who
made the booking.
14.2 If your
stay has already commenced you may cancel your Booking but we will not provide
14.3 You may
cancel any Booking after receipt of your Booking Confirmation. Subsequent
cancellations charges are calculated based on the number of days prior to your
arrival and upon receipt of your written confirmation.
days or less, 100% of holiday cost;
After 14 days of booking confirmation, but prior to 4 weeks before your
check in date, no refund of holiday deposit;
14 days of your booking confirmation, but more than 4 weeks prior to your check
in date, full refund
You have the following rights to change your Booking for
Accommodation (subject to a £10 admin fee):
You may ask us to change the start date of any Booking by
contacting us in writing prior to the start of your stay, subject to the
All requests are subject to availability
The alternative date must be within 3 months of the original Booking date
If the cost of your alternative date is higher than that of your original
Booking then the difference in price at the date the request is made will be
If you request the change within 14 days of receiving your Booking confirmation
and your original holiday start date falls within the same 14 day period then a
cancellation charge will be made as per clause 15.3
If you request the change within 14 days of receiving your Booking confirmation
and the cost of your alternative date is lower than that of your original
booking then no refund will be given, although you will be permitted to cancel
your original booking with no cancellation charge and make a new booking for
the new dates
If you request the change after 14 days of receiving your Booking confirmation
and the cost of your alternative date is lower than that of your original
booking then no refund will be given, although you will be permitted to cancel
your original booking and make a new booking for the new dates. The
cancellation of the original break will be subject to the charges listed in
If you wish to shorten your Booking we will refund you the difference between
your original booking and the new booking. This refund will not include the
deposit you have already paid.
If you wish to extend your Booking, then the additional nights will be charged
at the rate available on the date at which you make the amendment to the
14.5 Once we
have confirmed your Booking you may cancel the contract for Accommodation and
receive a full refund at any time by giving us written notice if:
We break this contract in any material way and we do not correct or fix the
We change these Terms & Conditions to your material disadvantage.
14.6 If you wish to
cancel due to reasons related to a global pandemic or event outside of our
control, a change of date may be granted, but no refund will be issued. Unless
the Park itself is closed and we cannot give you access to the accommodation.
If the park is open, but our accommodation is not available due to any such
event, we will find alternative accommodation of at least the same standard as
what we provide.
15. Behaviour 15.1
The following is prohibited on the Park:
The operation of any business or buying, selling or trading without our
prior written permission;
The flying of kites;
Excessive noise or loud music after 11pm; and
Smoking in any of our Accommodation, facilities, restaurants or entertainment
areas on the Park. You may only smoke in the designated areas.
Any illegal behaviour such as violence, theft, drug use, verbal or
physical abuse or any other anti-social behaviour.
either prior to your stay or during your stay with us, you breach clause 18.1
or if your behaviour is antisocial or in our reasonable opinion is likely to
spoil the enjoyment of the Park for others, or cause damage to property, or
behave aggressively or abusively towards our staff, you will be required to
leave the Park immediately and you will not be entitled to a refund.
15.3 CCTV is
present on the Parks for crime prevention and safety purposes.
16. Facility and
activity passes / Guest passesApplies to Away
Resorts Parks: All holidaymakers
will need an activity & facility pass to use amenities on the Park. These
passes can be issued to all guests on arrival at the Park and are sometimes
available to purchase separately. Guests should carry their activity passes
with them at all times as they will be asked to present these on entry into the
Park facilities. Lost membership cards can only be replaced by the Park at a
potential additional charge. Any friends or family coming to visit during your
stay will also require activity passes which can be purchased at Guest
Services. Prices for passes can be found on the park website, or at the park
Guest Services when you arrive.
is available at the park. You are required to have the necessary fishing
permits to comply with local bylaws. Fishing licences may be arranged via Tom’s
Tackle at Tattershall Lakes.
Fishing is dawn till dusk only (no night fishing) with 1 person per peg
and maximum of 2 rods per peg. All fish must be returned and keepnets are not
permitted. Only barbless hooks may be used and all baits must be used in
moderation (nuts and pulses are banned). This applies to anyone fishing on the
17. Licensing Laws In accordance with
licensing laws, the park can only sell alcohol to persons aged 18 or over. They
may require you to show proof of age using an approved form of identiﬁcation
such as a full passport, a new style driver’s licence incorporating a
photograph, a gun licence or a valid Proof of Age card.
Restrictions If any member of
the Booking has self-excluded themselves from any other gambling premises, they
must highlight this to the Park Management on arrival. Tattershall Lakes
Country Park and LodgeHoliday.com cannot accept any liability for losses
incurred where a guest has self-excluded themselves from another gambling
establishment and gambled on the park.
19. Children 19.1 The
supervision of children on the park is the responsibility of their parents or
guardians at all times. Particular attention must be paid to children in the
playground and swimming pool areas. The club activities form part of the parks
entertainment programme and are not childcare facilities. The park does not
provide supervision of the children during sessions.
19.2 It is
important that you always know where your children are and that you know the
times that the activities start and ﬁnish. It is particularly important that
you ensure your children understand they should always obey the instructions of
the Entertainment Team members, Sports Instructors and other staff so that the
possibility of accidents can be reduced. There are open waterways such as
lakes, rivers and beaches on some of our parks and care must be taken to
supervise children at all times around these waterways.
cot and highchair is provided but should bring your own cot linen. In the
accommodation the travel cots will ﬁt in the living room only.
& Entertainment 20.1 It is
possible that in some circumstances accommodation, entertainment or a facility
may have to be temporarily withdrawn due to health and safety reasons,
maintenance, renovation, adverse weather conditions, changes in Governmental
legislation or other factor outside our control. Should changes occur we will
endeavour to advise guests who have already booked but we are unable to accept
liability for the loss of an advertised facility or to pay compensation for any
inconvenience this may cause to our guests.
health and safety reasons some of the parks facilities have age and / or height
20.3 Indoor and
outdoor swimming pools at the park are subject to seasonal opening times.
Children under the age of 14 must be supervised by an adult in the swimming
pool at all times. One adult may not supervise more than two children
aged under 14 and over 3 and any children under 3 must be supervised on a one
to one basis. Guests under the age of 16 are not permitted in the sauna and
20.4 The parks
swimming pool policy is displayed at pools on the Park and by entering the pool
area you agree to abide by the policy and the decision and instructions of the
pool Lifeguard in all matters of pool safety. There is a maximum number of
guests permitted in the swimming pool at any one time. We operate a wrist band
system to limit the time guests can use the pool to give a fair opportunity to
all users. In busy times, they will require you to exit the swimming pool once your
session is complete.
operation of the Park is subject to legislation and the guidelines laid down by
the Health & Safety Executive and Local Authorities and their codes of
practice and they have the right to adjust our services in order to meet these
21. Our Holiday
EnvironmentApplied to Away
Resorts Tattershall Lakes Park: 21.1 The park
is situated in a rural location, partly covered by an Area of Outstanding
Natural Beauty and adjacent to Sites of Special Scientiﬁc Interest or
Conservation Areas. These areas may be unfamiliar to you and because of this it
is advisable to acquaint yourselves with your holiday environment as soon as
you arrive. Walking over grassy and often undulating ground, or through wooded
parkland, may also be unfamiliar and may contain aspects of wildlife such as
rabbit holes that you and your children need to avoid.
Authority planning constraints, which help to preserve the rural nature of of
our properties also limit the amount of street lighting we can provide in some
areas of the park. Lighting is also intentionally reduced to help children to
sleep at night. So please take care when walking around the park, particularly
at night, and remember that you are in an unfamiliar environment. It is always
advisable to carry a pocket torch to help you avoid any accidents.
21.3 We check
smoke alarms regularly and always between bookings but please check yours on
arrival and throughout your stay and inform us if they are not working.
Never remove batteries or disable or interfere with smoke alarms.
Illnesses You must inform us
should you suffer from an infectious illness whilst you are on holiday. For the
protection of the guests and staff, anyone found to have such an illness may be
conﬁned to their accommodation or requested to leave the park.
About Us and How to Contact Us If you have any
questions or complaints please contact us. You can contact us by emailing email@example.com
24. How we may use
your personal information We will use the
personal information you provide to us to:
Provide the Accommodation;
Process your payment to us; and
(c) Inform you of offers, special events and
news. You can opt out at any time by contacting us
Policy 25.1 If you
are dissatisﬁed with any aspect of your holiday, please speak to us in the ﬁrst
instance. In most cases they will be able to help you immediately so that you
can enjoy the rest of your stay, but if you are still dissatisﬁed you should record
your complaint via firstname.lastname@example.org within 28 days or your stay.
25.2 As a consumer,
you have legal rights in relation to this agreement. Advice about those rights
is available from Citizens’ Advice Bureau or Trading Standards. Nothing in
these Terms & Conditions will affect these legal rights.
26. Other Important
Terms 26.1 We may
transfer our rights and obligations under these Terms & Conditions to
another organisation and we will always notify you in writing if this happens,
but this will not affect your rights or our obligations under these Terms.
26.2 You may only
transfer your rights or your obligations under these Terms & Conditions to
another person if we agree in writing.
26.3 This contract
is between you and us. No other person has the right to enforce any of its
26.4 Each of the
paragraphs of these Terms & Conditions operates separately. If any court or
relevant authority decides that any of them are unlawful, the remaining
paragraphs will remain in effect.
26.5 If we fail to
insist that you perform any of your obligations under these Terms, or if we do
not enforce our rights against you, or if we delay in doing so, that will not
mean that we have waived our rights against you and will not mean that you do
not have to comply with those obligations. If we do waive a breach of these
Terms & Conditions by you, we will only do so in writing, and that will not
mean that we will automatically waive any later breach by you.
26.6 These Terms
& Conditions are governed by English law. You and we both agree to submit
to the jurisdiction of the English Courts.
27. Photography 27.1 From time to
time, the park employs a photographer or videographer to film events and
activities at our parks. You may appear in the background of these shots or
even be featured or interviewed. We hope you enjoy being photographed, and in
most cases the park are happy to share a copy of the image with you. If you do
not wish to be captured in the photos or videos, please speak with the film
crew. The park reserves the right to use any images or video taken on the parks
for marketing or promotional purposes, including social media. Additionally, if
you post any images taken on our parks on our social media channels (including,
but not limited to Facebook, Instagram, Twitter, Snapchat or other platform)
then we reserve the right to use these for promotional purposes.
28. Wildlife 28.1 Wildlife may
be present and the expectation is that you respect their presence.
29. Hot tub rules No children 0-5
Children under 12
supervised at all times
No jumping or
diving on the lid or into the hot tub
No bubble bath,
foam or any other lather type product in the hot tub
No misuse or damage
Do not stand on the
The safety signs
around the hot tub must be followed
30. Decking No BBQ equipment to
be used on the decking in any instance. Any BBQ activity must be outside of the
decking and caravan.
Any break of this
term may result in the loss of your security bond/damage waiver deposit.
bond/Damage waiver deposit Any damage, missing
items, or misuse of any of the caravan/facilities will result in the security
bond/damage waiver deposit being non refundable
The full facilities
are checked after each check in and out to ensure full inventory management.
32. CCTV CCTV cameras may be
installed around the property for your security and protection. This also
ensures your safety and acts as a deterrent.
Signs are placed
around the caravan for your information.
CCTV covers the
side decking and the front. It does not cover the hot tub and inside the
caravan to ensure your utmost privacy.
Footage can be
provided within 28 days of a written request (email) should you require it.
33. Security of the
holiday home During your stay
you are responsible for the key in your possession.
They must not be
provided to anyone who is not on the guest list.
The holiday home
must be locked throughout if you leave the property.
bear no responsibility for any loss or damage to your property should you leave
the property insecure.
34. PetsApplies to
Lancaster Lodge at Tattershall Lakes: We allow 2 dogs
maximum to stay in the caravan.
Dogs must not be
allowed on the sofa's or beds, and any excessive cleaning charge may be taken
from your security deposit.
You may bring your
own throws/bedding which can cover the sofa’s as a compromise however you must
agree this with us first.
Applies to Scobex
Lodge at Tattershall Lakes: Pets are not
permitted to stay in this accommodation. No exceptions.
Guide dogs may be
allowed if prior agreement is made with us.
35. Smoking Smoking is
prohibited within the caravan and within the grounds. You must move a safe
distance from the plot in order to smoke.
works closely with other owner's onthe relevant holiday parks and
neighbouring areas to ensure policies and procedures are followed, but also to
ensure your safety. If, during your stay, the property is damaged, mis-used, or
disrespected by you/your guests, you/your parties names/address may be shared
with a select amount of owner's who provide a rental service to provide
37. Noise Please keep noise
to a minimum after 11pm. Should your noise level be excessive, you may be
approached by security, or other owner's to make you aware of your noise level.
Should this continue, or your behaviour be unruly, you may be asked to leave.
38. RAF Coningsby
(Tattershall Lakes Country Park) Tattershall Lakes
Country Park is right next to RAF Coningsby - an active air base. This means
you will often see aircraft of various types take off and fly overhead.
Due to this, noise
level may be loud for short periods as they fly overhead. This does not
continue for long, and is not constant. Be aware however, the runways are
directly behind the park therefore the planes will be low and turbulence may be
felt however no danger is present during this.
This park is not
advised for sensitive persons/children/dogs who are reactive to noise levels
for mid week breaks. Weekends are more suitable but there is still a chance of
take off from pilots.
The airbase does, occasionally,
do night flying. Same noise levels apply, however please be aware that this may
be during the night. This is on rare occasions and RAF Coningsby do post the
night flying times on their social media pages.
are not liable for any noise levels, as the airbase has a duty to train. We
will endeavour to make you aware of any night flying planned during your stay,
however are not liable for any inconvenience to you during these periods. It is
also your responsibility to check flying schedules.
39. COVID-19 Global
understand the need to be flexible in such a challenging time.
If the park is to
close, and we are unable to provide accommodation, a change of dates will be
offered initially, or a full refund if you require.
If a guest shows
symptoms of COVID-19, they will not be allowed entry to the accommodation and
the holiday will be cancelled with no refund.
It is your
responsibility to purchase travel insurance which fully covers you and your guests
in case of the need to cancel should you fall unwell. We will not provide a
refund for a break where COVID-19 has affected guests. We will however offer a
change in date.
40. Promotions Every now and
again, LodgeHoliday.com may run promotions on social media.
Competitions - You must meet all
criteria in order for your entry to be valid
has full discretion over dates of stay for the prize offered
- Guest passes to
the park are not included in this stay. We can arrange these for you if you
require, price subject to time of year and are dictated by the park and
- Bank holidays and
school holidays are not included as a stay option for prizes
- as we normally
take a security bond, this is not a requirement as part of this prize. However
you are legally responsible for any damage, or issue arising where a cost is
- In order to
complete your stay, we require valid identification and payment details for the
lead booker in case of damage. You will not be charged unless this occurs.
May we welcome you
to our park and hope you will enjoy your stay with us.